1. Shipping Locations
- We currently ship across India to all serviceable pin codes.
- International shipping is not available at this time.
2. Order Processing Time
- Orders are usually processed within 2–4 business days after payment confirmation.
- Custom-made or personalized jewellery may require additional time for crafting, which will be communicated to you at the time of order placement.
3. Estimated Delivery Time
- Standard delivery timelines are 5–10 business days from the date of dispatch, depending on your location.
- Delivery times may vary due to factors beyond our control such as courier delays, weather conditions, or festive seasons.
4. Shipping Charges
- We offer free shipping on all orders unless stated otherwise during checkout.
- Any applicable shipping or handling charges will be clearly mentioned before you make the payment.
5. Order Tracking
- Once your order is dispatched, you will receive an email or SMS with the tracking details and courier partner information.
- You can use this information to track your order status online.
6. Delivery Attempts
- Our courier partner will attempt delivery up to 3 times.
- If you are unavailable to receive the package, the order may be marked as undeliverable and returned to us.
- Re-delivery can be arranged upon request, subject to additional shipping charges.
7. Risk of Loss
- All products are shipped with tamper-proof packaging.
- Please inspect the package at the time of delivery. If the package is damaged or tampered with, do not accept it and inform us immediately.
- Risk of loss or damage passes to you upon delivery at your specified address.
8. Delayed or Lost Shipments
- In rare cases of delay or lost shipment, please contact us with your order number.
- We will coordinate with the courier partner to resolve the issue or arrange for a replacement or refund, as applicable.
9. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: chandmalwebsite@gmail.com
Phone: +91 9365911201
Address: Assam Trunk Rd, Haibargaon, Nagaon, Assam 782001
