1. Use of Website
- You must be at least 18 years old to use our website or make a purchase.
- You agree to provide accurate, current, and complete information when creating an account or placing an order.
- You agree not to use the website for any unlawful or unauthorized purpose.
2. Products and Services
- We deal in gold and diamond jewellery and strive to display product images, descriptions, and prices accurately.
- Minor variations in colour, size, or design may occur due to photographic lighting or screen differences and do not qualify as defects.
- All products are subject to availability, and we reserve the right to discontinue or modify any product without notice.
3. Pricing and Payments
- All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
- We reserve the right to change prices at any time without prior notice.
- Payments must be made through our secure payment gateway using accepted methods (credit/debit cards, UPI, net banking, etc.).
- We are not responsible for any charges, fees, or delays from your bank or payment provider.
4. Orders and Acceptance
- Placing an order constitutes an offer to purchase the product(s).
- We reserve the right to accept or reject any order at our discretion.
- Order confirmation will be sent via email or SMS after successful payment.
5. Shipping and Delivery
- Delivery timelines will be mentioned during checkout.
- We are not liable for delays caused by courier companies, logistics issues, or unforeseen events beyond our control.
- Risk of loss passes to you upon delivery of the product.
6. Cancellations, Returns, and Refunds
- Please refer to our separate Refund and Cancellation Policy for complete details.
- Custom-made or personalized jewellery items are non-cancellable and non-returnable unless defective or damaged.
7. Intellectual Property
- All content on chandmal.com — including text, images, logos, product designs, and graphics — is the intellectual property of Chandmal Jewellers and protected under applicable copyright and trademark laws.
- You may not use, reproduce, or distribute any content without our written consent.
8. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
- Our total liability shall not exceed the amount you paid for the specific product.
9. Privacy
- Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
10. Governing Law
- These Terms shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the jurisdiction of the courts in Nagaon, Assam.
11. Changes to Terms
- We reserve the right to update or modify these Terms at any time without prior notice.
- Continued use of the website after such changes constitutes your acceptance of the revised Terms.
12. Contact Us
For any questions or concerns regarding these Terms and Conditions, please contact us:
Email: chandmalwebsite@gmail.com
Phone: +91 9365911201
Address: Assam Trunk Rd, Haibargaon, Nagaon, Assam 782001
