Privacy Policy

1. Introduction

At chandmal.com, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website. By using our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing and shipping address, and other contact details provided during account registration or checkout.
Payment Information: Credit/debit card details, UPI details, or other payment method details (processed securely through third-party payment gateways; we do not store your card details).
Order Information: Product details, purchase history, and transaction details.
Technical Information: IP address, browser type, device details, and cookies to enhance your user experience.

3. How We Use Your Information

We use your information for the following purposes:

To process and deliver your orders.
To communicate order updates, offers, and promotions.
To improve our website, products, and customer service.
To detect and prevent fraudulent transactions or unauthorized access.
To comply with legal obligations and resolve disputes.

4. Sharing of Information

We do not sell or trade your personal information. We may share your data only with:

Trusted Third-Party Service Providers: Such as payment gateways, courier/delivery partners, IT support providers — solely for order fulfillment and operational purposes.
Legal Authorities: If required by law or to protect our legal rights.

5. Data Security

We implement strict security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies to enhance user experience, analyze traffic, and personalize content. You can choose to disable cookies in your browser settings, but this may affect certain website functionalities.

7. Your Rights

You have the right to:

Access, update, or delete your personal information.
Opt out of marketing communications.
Withdraw your consent for data processing.

To exercise these rights, contact us at chandmalwebsite@gmail.com or call +91 9365911201.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the revised effective date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: chandmalwebsite@gmail.com
Phone: +91 9365911201
Address: Assam Trunk Rd, Haibargaon, Nagaon, Assam 782001