This Refund and Cancellation Policy outlines the process for canceling orders or requesting refunds for jewellery purchased through chandmal.com. By purchasing from our platform, you agree to the terms outlined below:
Cancellations can be requested within 24 hours of placing the order. However, cancellation requests may not be accepted if your order has already been processed, shipped, or is out for delivery. In such cases, you may refuse the delivery at your doorstep to initiate a return (if eligible).
We do not accept cancellation requests for custom-made, engraved, or personalized jewellery items, as these are made specifically for you. However, if the product delivered is damaged, defective, or not as described, you may be eligible for a return, replacement, or refund as per our policy.
If you receive a damaged or defective item, please contact our customer service team within 48 hours of receipt. We will coordinate the inspection and verification process. If the product is confirmed to be damaged or defective, we will arrange for a return, replacement, or refund as appropriate.
If the jewellery you receive differs significantly from what was shown on our website, please report this to our customer service team within 48 hours of delivery. We will review your complaint and decide on the appropriate action, which may include a return, replacement, or refund.
For jewellery that comes with a manufacturer’s warranty or certificate, any related issues should be directed to the manufacturer. We will assist you by providing the necessary contact details and guidance on how to proceed with your warranty claim.
Once a refund is approved, it will be processed within 7 to 10 business days. The refunded amount will be credited to the original payment method used at the time of purchase. Please note that processing times may vary depending on your bank or payment provider.
If you have any questions or need assistance with cancellations or refunds, please reach out to us:
Email: chandmalwebsite@gmail.com
Phone: +91 9365911201
Address: Assam Trunk Rd, Haibargaon, Nagaon, Assam 782001
