1. Eligibility for Returns
- Returns are accepted only if the product is damaged, defective, or not as described.
- Return requests must be made within 48 hours of delivery.
- The product must be unused, unworn, and in its original condition, along with:
- Original invoice
- Product tags and labels
- Jewellery certificate (if applicable)
- Original packaging box/pouch
2. Non-Returnable Items
- The following items are not eligible for return:
- Custom-made, engraved, or personalized jewellery
- Products that have been used, worn, altered, or damaged by the customer
- Products purchased during sale or discount (unless defective)
3. Return Process
- To initiate a return, please contact our customer service team via:
- Email: chandmalwebsite@gmail.com
- Phone: +91 9365911201
- Once your request is approved, our team will arrange for a secure pickup through our trusted logistics partner.
- Please ensure the product is properly packed to avoid damage during transit.
4. Inspection and Approval
- Once we receive the returned product, our quality team will inspect it for authenticity, condition, and damage claims.
- If the return is approved, you will be offered one of the following:
- Replacement of the same product (if available)
- Store credit
- Full refund to your original payment method
5. Refund Timelines
- Approved refunds will be processed within 7–10 business days after the returned item passes inspection.
- Processing times may vary depending on your bank or payment provider.
6. Return Shipping Charges
- If the return is due to our error (wrong, defective, or damaged item), we will bear the return shipping cost.
- In all other approved return cases, the customer will bear the return shipping charges.
7. Contact Us
If you have any questions about our return policy or need help with a return request, please contact us at:
Email: chandmalwebsite@gmail.com
Phone: +91 9365911201
Address: Assam Trunk Rd, Haibargaon, Nagaon, Assam 782001
