Refund and Cancellation Policy

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Effective Date: 30-08-2026

At GLISTA APPAREL, customer satisfaction is our priority. This Refund and Cancellation Policy explains the terms and conditions regarding order cancellations, returns, replacements, and refunds for purchases made through our website and services.

1. Order Cancellation

Orders cannot be cancelled after they have been placed.

Once an order is successfully placed, cancellation requests will not be accepted, regardless of whether the order has been processed, packed, shipped, or is out for delivery.

Customers are therefore requested to carefully review their order details, including product selection, size, colour, quantity, shipping address, and contact information before completing the purchase.

2. Non-Cancellable and Non-Returnable Products

Certain products may not be eligible for cancellation, return, or refund, including:

Customized or personalized products
Products purchased during special promotions or clearance sales
Items marked as non-returnable on the product page
Products damaged due to misuse or improper handling by the customer

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please notify us within 3 days of delivery.

To process your request, you may be asked to provide:

Order number
Photographs of the product and packaging
A brief description of the issue

After verification, GLISTA APPAREL may offer a replacement, exchange, store credit, or refund depending on the nature of the issue.

4. Product Not as Described

If the product received significantly differs from the description or images displayed on our website, please contact us within 3 days of delivery.

Our team will review the complaint and, if approved, arrange an appropriate resolution, including return, replacement, exchange, or refund.

5. Return Process

Where applicable, returned products must:

Be unused and in original condition
Include original packaging, tags, labels, and accessories
Be returned within the specified return period

GLISTA APPAREL reserves the right to reject returns that do not meet these conditions.

6. Refund Processing

Once a returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved, refunds will be processed within 7–10 business days and credited to the original payment method used during purchase.

Please note that the actual crediting time may vary depending on your bank, card issuer, UPI provider, or payment gateway.

7. Shipping Charges

Original shipping charges, if any, are generally non-refundable unless the return is due to an error on our part.
Return shipping costs may be borne by the customer unless the product is damaged, defective, or incorrectly delivered.